BKLYN HIPPY / HELP CENTER

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Everything you need to know about shopping with BKLYN HIPPY.

Shipping & Delivery

Made to order production: Your BKLYN HIPPY piece is individually prepared after your order is placed. Each design is applied and finished before shipping.
Processing times: Details will be published here once confirmed.
Shipping charges: Details will be published here once confirmed.
Shipping methods: Details will be published here once confirmed.
Tracking information: Once your order ships, you can check its status anytime on the Track Your Order page using your order number and email address. Track your order
Shipping delays: Details will be published here once confirmed.
Missing packages: Details will be published here once confirmed.

Returns & Exchanges

Return eligibility: Details will be published here once confirmed.
Exchange eligibility: Details will be published here once confirmed.
Refund requests: Details will be published here once confirmed.
Custom merchandise: Details will be published here once confirmed.
Damaged products: Details will be published here once confirmed.
Incorrect orders: Details will be published here once confirmed.

Frequently Asked Questions

What does Made to Order mean?

Every hoodie is made to order. Your BKLYN HIPPY piece is individually prepared after your order is placed. Each design is applied and finished before shipping. Your piece is not a finished garment sitting on a shelf; it is completed after we receive your order.

How long does it take to prepare my hoodie?

Production time will be confirmed and shown here and on every product page before ordering opens. Shipping transit time is separate from production time.

How do I select the correct size?

Each hoodie is offered in SMALL — S, MEDIUM — M, LARGE — L, EXTRA LARGE — XL. Choose your size on the product page before adding it to your cart. Verified garment measurements will appear in the Size Guide once confirmed. If you are unsure, contact support before ordering.

How can I track my order?

Visit Track Your Order and enter your order number and the email address used for your order.

Can I change my order after purchasing?

Please contact support with your order number as soon as possible. Our order change policy will be published here once confirmed.

Are all distressed hoodies identical?

No. Each BKLYN Distressed Hoodie is personally customized with hand-applied bleach detailing. Natural variations in the bleach pattern make every hoodie unique.

How much is shipping?

Shipping is charged separately from your merchandise, once per order, and is shown before payment. We currently ship within the contiguous United States only. The shipping rate will be confirmed before ordering opens.

Do you accept returns or exchanges?

Our returns and exchanges policy will be published here before ordering opens. For questions in the meantime, please contact support.

How can I contact customer support?

Send us a message through the Store Contact page. Include your order number if your question is about an order.

Size Guide

BKLYN Distressed Hoodie

Verified garment measurements for this hoodie will be published here once confirmed.

Sizes offered: SMALL (S), MEDIUM (M), LARGE (L), EXTRA LARGE (XL). Need help choosing? Contact support and we will help you pick your size.

Trendsetters Hoodie

Verified garment measurements for this hoodie will be published here once confirmed.

Sizes offered: SMALL (S), MEDIUM (M), LARGE (L), EXTRA LARGE (XL). Need help choosing? Contact support and we will help you pick your size.

BKLYN Members Only Hoodie

Verified garment measurements for this hoodie will be published here once confirmed.

Sizes offered: SMALL (S), MEDIUM (M), LARGE (L), EXTRA LARGE (XL). Need help choosing? Contact support and we will help you pick your size.

Still need help?

Questions about an order, sizing, shipping, or one of our pieces? Send the store a message.

Contact Support